Your agent, your voice
- You pick Claire and the speaking voice — or clone yours
- Callers hear your shop, not a generic receptionist
- Knowledge base, pronunciation, and heavy-duty truck shop intake in your language
Built around your shop — not bolted on
The fleet call is already a skeleton service order on the bay board.
Claire books the unit, the tech sees it on their phone, and the shop runs from intake to invoice.
14-daytrialIndependent 4–15 bay diesel shops are the beachhead — not OEM dealer DMS replacementsAvg ticket: $1,800–$4,500 average in-bay diesel RO
Anatomy of a Lost Job
7:15 PM - Urgent Call
High-intent lead calls for an emergency job.
7:16 PM – Hits Voicemail
"Please leave a message or press 1 for..."
7:18 PM - Lead Hangs Up
Searches Google, hires a competitor who answers.
Bottom Line
-$2,800
Estimated Opportunity Lost
The Old Way:
Losing Jobs to Voicemail.
After a remote multi-week shop-software rollout, teams quietly return to the whiteboard while the annual subscription keeps billing. DispatchNode productizes days on-site so status, time, and notes are captured in the moment — dual-process is failure, not adoption.
Dense DMS screens burn advisors on everyday tasks: parts on an RO, quotes, basic billing. A living bay board with tech assignment, parts holds, auth waits, and margin visibility replaces the 1990s form maze for independent 4–15 bay shops.
Techs will not abandon paper for a system slower than a notepad. Expo tech phone paths (clock, voice notes, photos, parts request) have to win greasy-handed — or the OS dies.
Quote, book, collect, and dispatch — on one call
Quotes from your catalog
Live unit, VIN, and complaint — not a script that says someone will call you back.
Books it on the bay board
Confirmed job, not a voicemail. Claire holds the slot, then writes it onto the board.
Collects, then dispatches
Stripe before hang-up. The tech sees the job, the map, and the notes on their phone.
Anatomy of a booked job
7:15 PM - Urgent Call
High-intent lead calls for an emergency job.
7:15 PM - Instant Answer
Claire answers instantly and qualifies the lead.
7:17 PM - Job Booked
Deposit secured via SMS. Crew dispatched.
Bottom Line
+$2,800
Revenue Captured While You Slept
Configured to your trade
Call → quote → book → deposit → dispatch
Not a receptionist bolted onto someone else's software. One agent, your rules — on the phone and the widget — and the job lands on the tech's phone.
01
Call
Twilio number or the website widget
02
Answer
Claire · 29+ languages · first ring
03
Quote
Live unit, VIN, and complaint
04
Book
Confirmed on the bay board
05
Deposit
Stripe before hang-up
06
Dispatch
Map + tech's phone
Your heavy-duty truck shop operation — not just the phone
Intake, catalog, and dispatch in your terms. The same person on the call and the widget. Unlimited techs and office.
Dispatch & calendar
- Live map, travel buffers, recurring routes
- Time clock with GPS; availability on the call
- Holds a slot, then books it onto the bay board
CRM, quotes & jobs
- Intake and unit, VIN, and complaint the way your shop already talks
- Estimates the customer approves by text
- Jobs created from the call transcript
Get paid
- Invoices + Stripe links, including mid-call deposits
- A/R dunning, job costing, 1099 contractor payouts
- QuickBooks Online & Xero on Starter+
In the field
- Native iOS & Android — no per-tech fee
- photos, signatures, and checklists
- Before/after PDFs and on-my-way ETAs
The customer
- No-login portal from an SMS link
- Pay, approve quotes, reschedule, see ETA
- Reminders, review asks, agreement renewals
Contracts & cadence
- Service agreements with e-sign review
- Recurring jobs generated on a cadence
- 60 / 30 / 7-day renewal reminders
Shop, parts & fleet
- Pricebook, inventory, vendors, serialized assets
- Bay, counter, or warehouse when you need them
- Vehicles, equipment, optional telematics
Office, team & growth
- 11 roles, audit log, website & campaigns
- Google + Outlook calendars; Gusto time sync
- REST + MCP API on Starter — your catalog, your terms
Live today Stripe · Twilio · QuickBooks Online · Xero · Gusto · Google Calendar · Outlook · Slack · CallRail · Lob · Mapbox / Google Maps · REST + MCP
Free tools for diesel shops
VIN decode, parts markup, and missed-call downtime math — no account. Lead magnets competitors use to sell bolt-ons; we give them away and own the call with Claire.
VIN decoder
NHTSA Class 1–8 fingerprint before the tech rolls.
Parts markup
Margin vs markup matrix with CSV export.
Missed-call calculator
After-hours answer-rate leak → annual dollars.
More at dispatchnode.com/tools
Heavy-Duty Truck Shop markets
Local AI dispatch pages for top metros — same shop OS, city-specific operating context.
New York · Los Angeles · Chicago · Houston · Phoenix · Philadelphia · San Antonio · San Diego · Dallas · Austin · Jacksonville · San Jose · Fort Worth · Columbus · Charlotte · Indianapolis · San Francisco · Seattle · Denver · Nashville · Oklahoma City · El Paso · Washington · Las Vegas
More metros at /locations · each city page is self-canonical for heavy-duty truck shop.
Meet Claire
Your AI Voice Agent for Heavy-Duty Truck Shop
Answers HD shop and fleet lines, books skeleton service orders, and keeps the bay board and tech phone in sync from phone to invoice.
Heavy-Duty Truck Shop — why missed calls hurt
Market reality
An independent 8-bay diesel shop lives and dies on throughput: trucks in bays, techs turning wrenches, parts on the RO, authorizations cleared, invoices out. Legacy DMS interfaces and remote-only shop platforms create click fatigue and dual-process (paper now, tablet later). The shops that win combine a phone that never misses after-hours work with a bay OS techs prefer to paper.
How Claire wins the job
Monday 7:10 AM — three trucks already waiting and the whiteboard is a mess of grease pencil. Claire booked two after-hours no-starts overnight with unit numbers and auth contacts on the SOs. The service writer opens the bay board: Bay 2 waiting on parts, Bay 4 waiting on customer auth, Bay 1 clocked on injectors with live margin visible. A tech on the Expo app clocks to the labor line, snaps a photo of the EGR cooler, and requests a core — the counter sees it instantly. By lunch the authorized estimate is on the portal and the invoice path is one continuous document — not a re-key into a dated DMS.
Why businesses switch from the alternatives
vs Fullbay
Per-seat + remote rollout patterns; weak phone AI and deposits on the call
Full comparison
vs Karmak
Enterprise DMS gravity — click fatigue and overkill GL for independents
Full comparison
vs ShopView
Respect the WO speed — crush on Claire, deposits, on-site pilots, living margin
Full comparison
vs WrenchPilot
Right philosophy — DispatchNode adds Claire + full bay/counter OS + on-site DNA
Full comparison
vs Shopmonkey
Auto-shop center of gravity vs eight-bay diesel WIP
Full comparison
vs Tekmetric
Light-duty multi-shop platform — not independent HD bay OS
Full comparison
vs Easy Truck Shop
Niche surface — incomplete door-to-invoice OS for 8 bays
Full comparison
vs Torque360
Emerging HD ideas — not a complete Independent Shop OS
Full comparison
Frequently Asked Questions
Is this for mobile road service or a brick-and-mortar bay shop?
Heavy-Duty Truck Shop is the bay OS path: living board, counter, parts queues, tech phone, unit history. Mobile Diesel Road Service covers ASAP roadside ETAs. Many independents run both under Vertical Mode.
Ready to run heavy-duty truck shop from first ring to the tech's phone?
No contracts. Cancel anytime.
See AI dispatch handle a live call — free 30-min demo